Planning an international family trip can be overwhelming, but the Etihad Airways Toronto Office made everything incredibly smooth for us. From the moment I called to inquire about flights, the staff was friendly, helpful, and so patient with all my questions. We were a group of five, including two young children and my elderly father. The representative we spoke to not only helped us choose the best flight schedule but also ensured we were seated together and that special meals and wheelchair assistance were arranged ahead of time. When we visited the office in person to finalize a few details, we were welcomed warmly. The staff offered water, patiently reviewed our documents, and double-checked every reservation to make sure everything was accurate. They even suggested a few helpful travel tips that made our airport experience much easier. Thanks to their guidance, we had no issues at the airport. Our boarding passes were pre-arranged, assistance was waiting for us, and our baggage was handled efficiently. We were truly impressed by the care and coordination shown by the team. This experience restored my confidence in airline customer service. Traveling with kids and seniors can be difficult, but the Etihad Toronto Office made us feel supported every step of the way. We’ll definitely fly with Etihad again.